• p. 13 Tomorrow's Campus --- Press
• p. 30 Agents that Reduce Work and Information Overload --- Maes
• p. 48 Software Agents --- Genesereth and Ketchpel
• p. 72 A Softbot-Based Interface to the Internet --- Etzioni and Weld
• p. 80 Experience with a Learning Personal Assistant --- Mitchell, Caruana, Freitag, McDermott, Zabowski