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Overview

Scenario-based Claims Analysis

Suggested Improvements

References

CS5724 -- HCI
Dr. Carroll

References

1. Carroll, J.M. (Ed). (1991) Designing Interaction: Psychology at the human-computer interface. New York: Cambridge University Press.
2. S. Card, T. Moran & A. Newell (1980) The keystroke-level model for user performance time with interactive systems. Communications of the ACM, 23(7), 396-410.
3. S. Payne & T. Green (1986) Task-action grammars: A model of the mental representation of task languages. Human-Computer Interaction, 2, 93-133.
4. L.Erskine, D.Carter-Todd & J. Burton (1997) Dialogical techniques for the
   design of web sites. International Journal of Human-Computer Studies, 47, 169-195.