Introduction

Scenarios
& Claims Analysis

Interviews

E-mails

Surveys

Qualitative Analysis

Suggestions

Conclusion

Visit Nostalgia

Mr. Watson Visits Nostalgia

Mr. Watson, is browsing the BEV web site and comes across a link "Blacksburg Nostalgia". He clicks on it and comes to site with a picture of Downtown which spurs a horde of memories associated with downtown and Blacksburg. He wishes to read some stories about downtown and scrolls down the list to "Losing Downtown" and clicks on that link to read the story.

He notices the name and e-mail of the author at the top. He continues browsing and clicks the "add an annotation" which brings up a form. He decides to not to add an annotation, so he uses the back button to bring him back to the previos page. He continues to explore the site and reads more stories hoping to stumble on familiar names and places.

Claims Analysis for Mr. Watson Visits Nostalgia

Having a Picture of Downtown Blacksburg at the Top of the Page
  • It's a nice representation of the objective of the site.
  • Provides variety to the site.
  • It instantly invokes memories about Blacksburg.
  • It provides the visitor with something to which he/she can relate.
  • The user might think there is not enough pictures.
  • The user might think there is too many pictures.
  • Graphics can slow down the loading of pages.
Having a Reverse Chronological List of Stories
  • User may find the story headings to be useful while searching for a specific topic.
  • User may find the headings to be useful while browsing.
  • User may find it annoying to scroll through the entire list. (GOMS)
  • User might not understand how the list is ordered. (Interface Metaphor)
  • User might not like how the list is ordered. (Interface Metaphor)
  • The headings may be too vague and misleading. (Interface Metaphor)
  • The headings may be too specific. (Interface Metaphor)
  • The headings may be inconsistent. (TAG)
  • User may find it difficult to search.
Providing the Author's Name
  • Lets user know the name of the person who contributed the story making it more personal.
  • It could invoke more memories.
  • User might not want to have a story associated with his/her name.
  • User might not want to give out personal information.
  • User might not realize that he/she has the option to ommit his/her name.
Providing an E-mail Address
  • Provides users with a way to contact the author personally.
  • Provides those living outside of Blacksburg with the ability to contact others more easily.
  • User might not want to give out personal information.
  • User might not realize that he/she has the option to ommit his/her name.
Having Electronic Forms
  • The labeled forms give a structured way of entering the story and other information. (Direct Manipulation, Interface Metaphor)
  • User might need more instructions.
  • User may be concerned about the security of personal information being sent over the Internet.
  • User might not know how to use forms properly.