Introduction

Scenarios
& Claims Analysis

Interviews

E-mails

Surveys

Qualitative Analysis

Suggestions

Conclusion

Visit Nostalgia

Mrs. Brady Edits a Story

Mrs. Brady, a resident of Blacksburg in the 1940's, wants to add a story about the construction and initial operation of the Blacksburg airport. She clicks on the "Compose your story" button and goes to the "Compose a story" page where she finds a picture and a link saying "Tell us your story". She clicks on that and is presented with two black and white pictures of a postcard of Blacksburg in 1908. She is confused. She expected a place to write/edit a story and she was led to a graphic. She clicks on the Back button on the Browser and goes back to the "Compose a Story" page. She reads the contents now and scrolls down to reach the editing/composing section on the web page. She gives her story a title, writes the contents, and clicks the "Sumbit" button. She sees her story with a "Thank you" page along with directions to edit her story. She re-reads her story, realizes that she has made a few spelling mistakes in the title, and wishes to correct them. The note says she cannot correct the title but says that she can correct her story. So she uses the "Back" button of the browser, corrects her spelling mistakes in the story and submits her story again.

Claims Analysis for Mrs. Brady Edits a Story

Providing Links
  • Allows users to traverse through mutliple pages. (Direct Manipulation)
  • Users may find the multiple links to the composition page convenient.
  • User may find the words used on the links to be confusing. (TAG)
Having Textareas and Textboxes
  • Provides the user with the ability to type in his/her story. (Direct Manipulation)
  • Textarea formatting might be uncomfortable for users who do not use a "carriage return" for line breaks. (Interface Metaphor)
  • Users might not know how to use textareas and textboxes.
Providing the User With the Capability of Editing His/Her Story
  • Allows the user to edit/modify his/her story. (Direct Manipulation)
  • The use of "BACK" button on the browser may be relatively simple to the user. (Direct Manipulation)
  • User may be confused by having to use the "BACK" button. (Interface Metaphor)
  • User might be frustrated because he/she wants to edit the title and is unable to do so. (Interface Metaphor)
  • Slight modifications in the title results as a new story, possibly confusing the user.
  • User might find an "Edit Story" button on the thank you page to be more intuitive. (Interface Metaphor, Direct Manipulation)
Providing warning messages
  • Warns user about possible mistakes before he/she makes them
  • Identifies possible errors users might make
  • User might not read them if they are too wordy
  • User might not appreciate the importance of the messages