Introduction

Scenarios
& Claims Analysis

Interviews

E-mails

Surveys

Qualitative Analysis

Suggestions

Conclusion

Visit Nostalgia

Mr. Williams Receives E-mail

Mr. Williams checks his mailbox and observes that he has received an e-mail "StoryBase Annotation Notification" message from the StoryBase Project Director informing about an annotation made to his story.

Claims Analysis for Mr. Williams Receives E-mail

Providing an Automatic E-mail Message
  • E-mail messsage is received immediately, as soon as an annotation is made.
  • The message is informative and has a friendly tone.
  • User might feel motivated to return to the site.
  • Annotation added might trigger the user to add another story/annotation
  • The user may find it useful in maintaining the thread of stories.
  • The user might find the subject title "Storybase Annotation Notification" to be confusing. (TAG)
  • The message itself refers to "Storybase project" rather than the "BlacksBurg Nostalgia" site which may lead to confusion. (TAG)
  • The user might be frustrated since the name of the story to which the annotaion was made is not mentioned.
  • The URL mentioned in the message is different from the bookmarked version or the one that is linked from BEV web site though both appear to be essentially the same which may cause confusion. (TAG)