Introduction

Scenarios
& Claims Analysis

Interviews

E-mails

Surveys

Qualitative Analysis

Suggestions

Conclusion

Visit Nostalgia

Mrs. Anderson Looks for the Corner Drug

A retired school teacher, Mrs. Anderson, lived in Blacksburg in the 60's and is now settled in the Mid-West. She chances upon the Nostalgia Web site through the BEV page. She distinctly remembers the existence of a drug store called "Corner Drug" in downtown Blacksburg during her stay here. She wishes to locate information pertaining to its existence just out of curiosity. She looks on the Nostalgia home page and clicks on the link to "Blacksburg in the 1960's" which mentions stores as a keyword. She browses through the story and related annotations on that page and does not find any information on Corner Drug. She then returns to the homepage and clicks on "More Nostalgic Musings" which also has Stores as a keyword. In there she finds a mention pertaining to Corner Drug but it was not something she was looking for. Further trial-and-error browsing leads her to the "Losing Downtown" link where the story mentions that Corner Drug is now gone.

Claims Analysis For Mrs. Anderson Looks for the Corner Drug

Links and Keywords
  • User may find links and keywords to submitted stories intuitive and indicative of the contents to follow. (Direct manipulation)
  • Having multiple links with the same keyword may force the user to read the contents of more than one story.
  • The user may have to look into several other keywords to reach her/his goal
  • Keywords could be too vague.
  • Keywords could be too specific.
  • Users may find it difficult to find all the stories with the keyword he/she is searching for without a search engine.
  • The author might not have included all the necessary keywords.