Introduction

Scenarios
& Claims Analysis

Interviews

E-mails

Surveys

Qualitative Analysis

Suggestions

Conclusion

Visit Nostalgia

Dr. Carson E-mails Dr.Rosson

Dr. Carson, a retired doctor, hears about the Nostalgia site and its purpose. He wants to write about a particular incident that happened to him and his friends at the downtown post office. As his computer is not working, he goes to the public library to use a computer there. He gets to the Nostalgia site using the Web site address given to him by his friend. He clicks on "Compose Your Story". He reads the contents of this page and does not want to write his story in the text area provided. He prefers to send his story via email, so he clicks on "drop us a line" link. He is presented with Netscape's e-mail composition form. He is not familiar with this e-mail feature of Netscape. He knows from past experience that all e-mails come with a "from" address. He realizes that he is using the library computer and does not know how to set the e-mail preferences. He asks the help of the person incharge to set the computer to his e-mail address. After the computer is set up, he types his story and clicks on the "Send" button to complete his submission.

Claims Analysis For Dr. Carson E-mails Dr.Rosson

Mailto: Feature
  • This feature is easy for people not familiar with forms to send the Webmaster a story.
  • It requires the user to be familiar with setting up e-mail preferences etc.
  • Most public sites would discourage using the e-mail feature in their Web browsers