Scenarios

Finding another member of Fiscal Bunch-for-Lunch for help

Lisa works in the computer science department and would like to purchase a microwave from Sears to put in the new faculty-student lounge. She can't seem to locate the vendor number in her searching through Banner Finance, but she remembers how Terry, fiscal technician in the chemistry department, mentioned at lunch the other day how she has a huge directory of vendor numbers, more than those found on the system. She looks up Terry's email on her Fiscal Bunch-for-Lunch directory and sends off her question. Within an hour she has an answer and can finalize the purchase order.

Claims Analysis

Similar employees get together once a month for lunch:

+ enables a peer support group to users that can provide a comfortable and happier workplace
+ allows users to vent their frustrations with those that understand
+ establishes a community of users that can voice concerns as a group
+ allows users to informally discuss their work and possibly gain new insights
+ establishes an on-campus help network of users
- encourages the spread myths and gossip within the workplace
- does not necessarily encourage efficient computer usage

Other vendors exist that are not in the system:

+ the most common vendor numbers are easy to find
- frustrating to users
- requires additional, outside work to use the system