CSCW Readings
CSCW Reading List

Most of the readings listed below are required and have been included in the course-pack available at the bookstore; on occasion some are instead available on the Web. The optional readings are intended for those of you wishing more extensive coverage for some topics--these extra readings will be available for 2-hour checkout at the library and/or directly from me.

12 Jan: Overview--Groupware and CSCW
  • Ellis, C. A., Gibbs, S. J., and Rein, G. L. 1991. Groupware: Some issues and experiences. Communications of the ACM, 34(1), 38-58.
  • Ellis, C., and Wainer, J. 1994. A conceptual model of groupware. In R. Furata and C. Neuwirth (Eds.), CSCW'94: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 79-87). New York: ACM.
  • Grudin, J. 1994. Groupware and social dynamics: Eight challenges for developers. Communications of the ACM, 37(1), 92-105.
  • Mandviwalla, M. and Olfman, L. 1994. What do groups need? A proposed set of generic groupware requirements. ACM Transactions on Computer-Human Interaction, 1(3), 245-268.
    19 Jan: Social and Organizational Behavior
    No assigned readings, take the time to get a head start on next week!
    26 Jan: Theories, Frameworks, Methods
  • Winograd, T. 1987/1988. A language/action perspective on the design of cooperative work. Human-Computer Interaction, 3(1), 3-30.
  • Suchman, L. 1995. Making work visible. Communications of theACM, 38(9), 56-64.
  • Grinter, R. E. 1997. From workplace to development: What have we learned so far and where do we go? In S. C. Hayne & W. Prinz (Eds.), Group '97: Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work (pp. 231-240). New York: ACM.
  • Bikson, T. K. and Eveland, JD. 1996. Groupware implementation: Reinvention in the sociotechnical frame. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 428-437). New York: ACM.
  • Hughes, J., King, V., Rodden, T., and Andersen, H. Moving out from the control room: Ethnography in system design. In R. Furata and C. Neuwirth (Eds.), CSCW'94: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 429-439). New York: ACM.
  • Tang, J. C. 1991. Findings from observational studies of collaborative work. International Journal of Man-Machine Studies, 34(2), 143-160.

    Optional Readings:

  • Suchman, L. A. and Trigg, R. H. 1991. Understanding practice: Video as a medium for reflection and design. In J. Greenbaum & M. Kyng (eds.), Design at Work: Cooperative Design of Computer Systems. Hillsdale, NJ: Lawrence Erlbaum. (Presenter is Lizann Epley).
  • Schmidt, K. 1997. Of maps and scripts: The status of formal constructs in cooperative work. In S. C. Hayne & W. Prinz (Eds.), Group '97: Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work (pp. 138-147). New York: ACM. (Presenter is Oleg Krouchinkin).
    2 Feb: Computer-mediated Communication
  • Markus, M. L. 1994. Finding a happy medium: Explaining the negative effects of electronic communication on social life at work. ACM Transactions on Information Systems, 12(2), 119-149.
  • Fish, R. S., Kraut, R. E., Root, R. W., and Rice, R. E. 1993. Video as a technology for informal communication. Communications of the ACM, 36(1), 48-61.
  • McDaniel, S. E., Olson, G. M., and Magee, J. C. 1996. Identifying and analyzing multiple threads in computer-mediated and face-to-face conversations. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 39-47). New York: ACM.
  • Isaacs, E., Tang, J. C., and Morris, T. 1996. Piazza: A desktop environment supporting impromptu and planned interactions. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 315-324). New York: ACM.
  • Marx, M. and Schmandt, C. 1996. CLUES: Dynamic personalized message filtering. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 113-121). New York: ACM.

    Optional Readings:

  • Whittaker, S., Swanson, J., Kucan, J., and Sidner, C. 1997. TeleNotes: Managing lightweight interactions in the desktop. ACM Transactions on Computer-Human Interaction, 4(2), 137-168. (Presenter is Jason Bryant).
  • Sproull, L. and Kiesler, S. 1986. Reducing social context cues: Electronic mail in organizational communication. Management Science , 32(11), 1492-1512. (Presenter is Liezel D'Souza).
    9 Feb, 16 Feb: Toolkits and Architectures
  • Roseman, M., and Greenberg, S. 1996. Building real-time groupware with GroupKit, a groupware toolkit. ACM Transactions on Computer-Human Interaction, 3(1), 66-106.
  • Schuckman, C., Kirchner, L., Schummer, J., and Haake, J. 1996. Designing object-oriented synchronous groupware with COAST. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 30-38). New York: ACM.
  • Patterson, J. F., Day, M., and Kucan, J. 1996. Notification servers for synchronous groupware. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 122-129). New York: ACM.
  • Nichols, D., Curtis, P., Dixon, M., and Lamping, J. 1995. High-latency, low-bandwidth windowing in the Jupiter collaboration system. In Proceedings of UIST'95: of the ACM Symposium on User Interface Software and Technology (pp. 111-120). New York: ACM.

    Optional Readings:

  • Edwards, W. K. 1996. Policies and roles in collaborative applications. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 30-38). New York: ACM. (Presenter is Karen Yang).
  • Begole, J.B., Struble, C. A., Shaffer, C. A., and Smith, R. B. 1997. Transparent sharing of Java Applets: A replicated approach. In Proceedings of UIST'97 (pp. 55-64). New York: ACM. (Presenter is Cara Struble).
    23 Feb: Shared Editors and Workspaces
  • Olson, J. S., Olson, G. M., Storroesten, M., and Carter, M. 1993. Groupwork close up: A comparison of the group design process with and without a simple group editor. ACM Transactions on Information Systems, 11(4), 321-348.
  • Pedersen, E. R., McCall, K., Moran, T. P., and Halasz, F. G. 1993. Tivoli: An electronic whiteboard for informal workgroup meetings. In S. A. Ashlund, K. Mullet, Henderson, A., Hollnagel, E., & White, T. (Eds.), INTERCHI'93 Proceedings (pp. 391-398). New York: ACM.
  • Ishii, H., Kobayashi, M., and Grudin, J. 1992. Integration of interpersonal space and shared workspace: ClearBoard design and experiments. In J. Turner & R. Kraut (Eds.), CSCW'92: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 33-42). New York: ACM.
  • Gutwin, C., Roseman, M., and Greenberg, S. 1996. A usability study of awareness widgets in a shared workspace groupware system. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 258-267). New York: ACM.

    Optional Readings:

  • Baecker, R. M., Nastos, D., Posner, I. R., and Mawby, K. L. 1993. The user-centred iterative design of collaborative writing software. In S. A. Ashlund, K. Mullet, Henderson, A., Hollnagel, E., & White, T. (Eds.), INTERCHI'93 Proceedings (pp. 399-405). New York: ACM. (no presenter assigned).
  • Neuwirth, C. M., Kaufer, D. S.,Chandhok, R., and Morris, J.. 1994. Computer support for distributed collaborative writing: Defining parameters of interaction. In R. Furata and C. Neuwirth (Eds.), CSCW'94: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 145-152). New York: ACM. (Presenter is Kamal Poudel).
  • Lee, J. H., Prakash, A., Jaeger, T., and Wu, G. Supporting multi-user, multi-applet workspaces in CBE. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 344-353). New York: ACM. (Presenter is Ketan Shah).
    2 Mar: Videoconferencing, Media Spaces, Virtual Meeting Rooms
  • Bly, S. A., Harrison, S. R., and Irwin, S. 1993. Media spaces: Bringing people together in a video, audio, and computing environment. Communications of the ACM, 36(1), 28-47.
  • Lee, A., Girgensohn, A., and Schlueter, K. 1996. NYNEX Portholes: Initial user reactions and redesign implications. In S. C. Hayne & W. Prinz (Eds.), Group '97: Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work (pp. 385-394). New York: ACM.
  • Harrison, S., and Dourish, P. 1996. Re-Placing space: The roles of place and space in collaborative systems. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 67-76). New York: ACM.
  • Benford, S., Brown, C., Reynard, G., and Greenhalgh, C. 1996. Shared spaces: Transportation, artificiality, and spatiality. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 77-85). New York: ACM.
  • Ackerman, M. S., Hindus, D., Mainwaring, S. D., and Starr, B. 1997. Hanging on the 'wire: A field study of an audio-only media space. ACM Transactions on Computer-Human Interaction, 4(1), 39-66.

    Optional Readings:

  • Greenhalgh, C. and Benford, S. 1995. MASSIVE: A collaborative virtual environment for teleconferencing. ACM Transactions on Computer-Human Interaction, 2(3), 239-261. (Presenter is Thierry Perraut).
  • Abel, M. 1990. Experiences in exploratory distributed organization. In J. Galegher, R. Kraut, and C. Egido (Eds.), Intellectual Teamwork: Social and Technological Foundations of Cooperative Work (pp. 489-510). Hillsdale, NJ: Lawrence Erlbaum. (Presenter is Craig Ganoe).
  • Bowers, J., O'Brien, J. and Peacock, J. 1996. Practically accomplishing immersion: Cooperation in and for virtual environments. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 380-389). New York: ACM. (Presenter is Kevin Curry).
    9 Mar: Spring Break!!!
    16 Mar: Brainstorming and Meeting Support
  • Streitz, N. A., Geissler, J., Haake, J., and Hol, J. 1994. DOLPHIN: Integrated meeting support across local and remote desktop environments and LiveBoards. In R.
  • Furata and C. Neuwirth (Eds.), CSCW'94: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 345-358). New York: ACM.
  • Mark, G., Haake, J., and Streitz, N. A. 1996. Hypermedia structures and the division of labor in meeting room collaboration. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 170-179). New York: ACM.
  • Chen, H., Hsu, P., Orwig, R., Hoopes, L., and Nunamaker, J. F. 1994. Automatic concept classification of text from electronic meetings. Communications of the ACM, 37(10), 56-73.
  • Graetz, K. A., Barlow, C. B., and Proulx, N. 1997. Facilitating idea generation in computer-supported teleconferences. In S. C. Hayne & W. Prinz (Eds.), Group '97: Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work (pp.317-324). New York: ACM.

    Optional Readings:

  • Streitz, N. A., Rexroth, P., and Holmer, T. 1997. Does "roomware" matter? Investigating the role of personal and public information devices and their combination in meeting room collaboration. In J. A. Hughes, W. Prinz, T. Rodden, & K. Schmidt (Eds.), Proceedings of ECSCW'96 (pp. 297-312). Dordrect, The Netherlands: Kluwer Academic Publishers. (Presenter is Revathy Narasimhan).
  • Nunamaker, J. F., Dennis, A. R., Valacich, J. S., Vogel. D. R., and George, J. F. 1991. Electronic meeting systems to support group work. Communications of the ACM, 34(7), 40-61. (Presenter is Zhanbo Sun).
    23 Mar: Hypermedia and Project Management
  • Orlikowski, W. J. 1992. Learning from Notes: Organizational issues in groupware implementation. In J. Turner & R. Kraut (Eds.), CSCW'92: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 362-369). New York: ACM.
  • Whittaker, S. 1996. Talking to strangers: An evaluation of the factors affecting electronic collaboration. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 409-418). New York: ACM.
  • Olson, J. S. and Teasley, S. 1996. Groupware in the wild: Lessons learned from a year of virtual collaboration. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp.419-427). New York: ACM.
  • Groenbaeck, K., Hem, J. A., Madsen, O. L., and Sloth, L. 1994. Cooperative hypermedia systems: A Dexter-based architecture. Communications of the ACM, 37(2), 64-74.
  • Bentley, R., Appelt, W., Busbach. U., Hinrichs, E., Kerr, D., Sikkel, S., Trevor, J. and Woetzel, G. 1997. Basic support for cooperative work on the World Wide Web. International Journal of Human-Computer Studies, 46(6) (the paper is available at bscw.gmd.de/Papers/IJHCS/IJHCS.html).
  • Lindstaedt, S. and Schneider, K. 1997. Bridging the gap between face-to-face communication and longterm collaboration. In S. C. Hayne & W. Prinz (Eds.), Group '97: Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work (pp. 331-340). New York: ACM.

    Optional Readings:

  • Ackerman, M. and McDonald, D. W. 1996. Answer Garden 2: Merging organizational memory with collaborative help. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 97-105). New York: ACM. (Presenter is Rajat Gupta).
  • Carroll, J. M., Rosson, M. B., Cohill, A. and Schorger, J. 1995. Building a history of the Blacksburg Electronic Village. Proceedings of the ACM Symposium on Designing Interactive Systems: DIS'95 (pp. 1-6). New York: ACM Press. (see also history.bev.net/bevhist). (Presenter is Prof. Rosson).
    30 Mar: Computer-Supported Cooperative Learning
  • Bell, P., Davis, E. A., and Linn, M. C. 1995. The Knowledge Integration Environment: Theory and design. In Proceedings of the Computer Supported Collaborative Learning Conference (CSCL'95: Bloomington, IN). (pp. 14-21). Mahwah, NJ: Lawrence Elrbaum Associates (available at www-cscl95.indiana.edu/cscl95/bell.html).
  • O'Neill, D. K., Edelson, D. C., Gomez, L. M., and D'Amico, L. 1995. Learning to weave collaborative hypermedia into classroom practice. In Proceedings of the Computer Supported Collaborative Learning Conference (CSCL'95: Bloomington, IN). Mahwah, NJ: Lawrence Elrbaum Associates (available at www.covis.nwu.edu/Papers/CSCL95/CSCL95_weaving.html).
  • Perrone, C., Repenning, A., and Clark, D. 1996. WebQuest: Using the World Wide Web & interactive simulation games in the classroom. First Monday, 1(5), available at www.firstmonday.dk/issues/issue5/perrone.
  • Guzdial, M., Hmelo, C., Hübscher, R., Nagel, K., Newstetter, W., Puntembakar, S., Shabo, A., Turns, J., and Kolodner, J. L. 1997. Integrating and guiding collaboration: Lessons learned in computer-supported collaborative learning research at Georgia Tech. (Submitted to CSCL'97, available at guzdial.cc.gatech.edu/papers/lessons)

    Optional Readings:

  • Guzdial, M. 1997. Information ecology of collaborations in educational settings: Influence of tool. (Submitted to CSCL '97, available at guzdial.cc.gatech.edu/papers/infoecol). (Presenter is Christina Smith).
  • Koenemann, J. et al. (in preparation) Designing collaborative applications for classroom use: The LiNC project. To appear in Alison Druin's edited book. (Presenter is Ohm Sornil).
    6 April: Workflow and Coordination
  • Medina-Mora, R., Winograd, T., Flores, R., and Flores, F. 1992. The action workflow approach to workflow management technology. In J. Turner & R. Kraut (Eds.), CSCW'92: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 282-288). New York: ACM.
  • Abott, K. R. and Sarin, S. K. 1994. Experiences with workflow management: Issues for the next generation. In R. Furata and C. Neuwirth (Eds.), CSCW'94: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 113-120). New York: ACM.
  • De Michelis, G. and Grasso, M. A. 1996. Situating conversations within the Language/Action perspective: The Milan Conversation Model. In In R. Furata and C. Neuwirth (Eds.), CSCW'94: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 89-100). New York: ACM.
  • Dourish, P., Holmes, J., MacLean, A., Marqvardsen, P., and Zbyslaw, A. 1996. Freeflow: Mediating between representation and action in workflow systems. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 190-198). New York: ACM.
  • Sachs, P. (1995) Transforming work: Collaboration, learning, and design. Communications of the ACM, 38(10), 36-44.

    Optional Readings:

  • Glance, N. S., Pagani, D. S., and Pareschi, R. 1996. Generalized Process Structure Grammars (GPSG) for flexible representations of work. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 180-189). New York: ACM. (Presenter is Lynn Jones).
  • Prinz, W. and Kolvenbach, S. 1996. Support for workflows in a ministerial environment. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 199-208). New York: ACM. (Presenter is Kent Swartz).
    13 April: Network Communities, Community Networks
  • Mynatt, E. D., Adler, A., Ito, M., and O'Day, V. 1997. Design for network communities. In S. Pemberton (Ed.), Conference Proceedings of CHI'97: Human Factors in Computing Systems (pp. 210-217). New York: ACM.
  • Roberts, T. L. 1998. Are newsgroups virtual communities? To appear in Conference Proceedings of CHI'98: Human Factors in Computing Systems (Los Angeles, CA).
  • Hill, W. and Terveen, L. 1996. Using frequency-of-mention in public conversation for social filtering. In M. Ackerman (Ed.), CSCW'96: Proceedings of the Conference on Computer Supported Cooperative Work (pp. 106-112). New York: ACM.
  • Schuler, D. 1994. Community networks: Building a new participatory medium. Communications of the ACM, 37(1), 39-51.
  • Carroll, J. M. and Rosson, M. B. 1996. Developing the Blacksburg Electronic Village. Communications of the ACM, 39(12), 69-74.

    Optional Readings:

  • Cherny, L. 1995. Mud Community (Chapter 3 of Cherny's PhD dissertation, The Mud Register: Conversational Modes of Action in a Text-Based Virtual Reality, pp. 42-126). (Presenter is Jian Zeng).
  • Resnick, P. and Varian, H. R. (Eds.) 1997. Special section: Recommender Systems. Communications of the ACM, 40(3), 56-92. Choose a system of your choice, other than PHOAKS. (Presenter is Mridu Darshani).
    20 April: CHI'98, Los Angeles, CA
    Take this week to finish and write up your projects!
    27 April: Project Presentations
    © Copyright 1998 by Mary Beth Rosson.
    Last Updated: January 1998